Domestic Shipping Costs*:
FLAT RATE SHIPPING FOR ORDERS UNDER 500g!
Flat Rate Shipping for orders under 500g anywhere within Australia:
- Standard/Regular Post = $7.85
- Parcel Post with tracking and signature on delivery = $8.95
- Express Post = $9.90
STANDARD POST >500g
For parcel post delivery, all orders 500 grams and over are charged at a flat rate of $9.95 within Australia. There are no exclusions for large/bulky items.
EXPRESS POST >500g
For express post delivery with Australia, prices for parcels weighing up to 5kg are below:
- 0-1 KG = $14.95
- 1-3 KG = $16.95
- 3-5 KG = $28.95
Just how much is 500g?
Below is just a sample of the product mix you can order for the one low flat shipping rate - so take advantage of our amazing combined shipping offer!
*Current Prices at 23/OCT/2014
All orders are shipped via Australia Post parcel post, eParcel, Registered Mail or Express Post with Signature. Shipping is determined by weight and location using the Australia Post shipping calculator or using the flat rate options.
To estimate shipping, simply add products to your cart and click the button "estimate shipping" - be sure to enter your postcode and state at the top of the pop up window.
Shipping costs for the available shipping options will be provided at checkout and customers will have a choice of various shipping methods. All orders will be dispatched within 1 business day of receiving cleared payment.
Choosing your shipping option:
Standard ground shipping, signature may not be required. Deliveries can be left at unattended addresses (paypal orders excluded). Delivery times vary between destinations within Australia.
Parcel Post with Signature on Delivery:
Includes insurance & tracking. Signature on delivery is required. Deliveries cannot be left at unattended addresses. Delivery times vary between destinations within Australia.
Includes insurance & tracking. Signature on delivery is an optional extra. Deliveries may not be left at unattended addresses. Delivery time is 1 working day within Australia (where the delivery postcode is in the Australia Post designated express post network). Delivery times vary between all other postcodes outside of the express post network within Australia.
Free Standard Shipping (for promotional items only/special offers):
Free standard ground shipping (on promotional items as advertised). Delivery times vary between destinations within Australia.
How do free shipping items work when combined with other items?
Items that are marked "free shipping" will be shipped free via a standard delivery service - please note that when combining free shipping items with other products, delivery on those products is calculated at the normal rate. The free shipping products will not attribute to the weight total in your cart therefore they will not affect the delivery rate charged.
Accepted forms of payment
We accept Australia Post money orders, direct bank deposit into our CBA account or Paypal. Personal cheques in AUD are also accepted and will be subject to clearance. Payments processed through Paypal can be made using Mastercard, Visa or Bank Tranfer. For international buyers we accept Paypal only.
We ship to worldwide destinations via Airmail, Registered Airmail and Express post international. Shipping prices can be found below:
INTERNATIONAL SHIPPING COSTS:
Airmail: $9.95 for the first 250grams in weight, plus $5.00 per additional 250g
Registered Airmail: $16.95 for the first 250grams in weight, plus $5.00 per additional 250g
Express Post International: $34.95 for the first 250grams in weight, plus $5.00 per additional 250g
INTERNATIONAL DELIVERY TIMES:
Please note: due to the variations in shipping locations and customs requirements, this information is provided as a general guide only. European countries outside of the UK may take up to 60 working days for non-express post deliveries.
Airmail - 10-20 working days (approx.)
Registered Airmail - 10-20 working days (approx.)
Express post international - 3-5 working days (approx.)
International shipping insurance is included for the value of AUD$100 with Registered Post International and Express Post International delivery options. To purchase additional insurance, please contact us via the contact us page and we will be happy to assist you.
Estimated Delivery Times:
Delivery times may vary between states.
Estimated shipping times:
VIC - 1-3 Working days
NSW - 2-5 Working days
S.A - 2-5 Working days
ACT - 2-5 Working days
TAS - 2-5 Working days
QLD - 3-6 Working days
N.T - 5-8 Working days
W.A - 4-6 Working days
If you have not received your parcel within the recommended delivery time (listed on your final invoice) please check with your local post office or contact us for tracking information. Signature articles will not be left at unattended premises - if no one is home when your order is being delivered, it will be taken to your closest post office for safe collection.
All of our products are backed by our 100% satisfaction guarantee*. All products come boxed/sealed in factory condition unless otherwise advertised. Our products are guaranteed to be fresh and authentic, and are subject to regular quality control procedures. If you require further information about a particular product, simply email us with your query and we will attend to your enquiry as early as possible.
*Where a product has been opened, used and/or tested, and the product is not faulty a refund may not be granted.
Return PolicyPlease choose carefully as we do not refund for change of mind purchases, however we happily exchange within 7 days if a product is factory sealed and in its original condition. Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable. Any products which are incorrectly shipped or found to be faulty are eligible for a full refund. If incorrect refund details are provided, any return bank fees will be deducted from the total refund amount.
All returns must be accompanied by an exchange application form. Any product for refund/exchange must be returned within 7 days of original delivery. Credit value for any returns for items that had free shipping will be minus the applicable shipping rate as calculated by Australia Post for voluntary exchange.
Return to sender parcels
In the event that a parcel is returned to sender due to an incomplete or incorrect shipping address being provided at checkout, orders that are 'returned to sender' will incur the $10 fee that is charged to us by Australia Post. This also applies where an order is not collected from the post office and the post office returns it to us as unclaimed. Note that if shipping to a business address, you must include the name of business in the shipping address and any suite number/floor number if applicable (omission of these details may constitute an incomplete address at the discretion of Australia Post).
The $10 return to sender charge and any applicable postage fees to re-send will need to be paid prior to the order being re-shipped. Payment of these fees will be accepted via bank deposit or cheque/money order only. In the event that an error was made by us, the order will be re-shipped as soon as possible at no cost to the buyer.