Welcome to Glossi!
Please check our notices page regularly for updates on office hours, special offers and other relevant information.
21 October 2020 - Domestic delays in Victoria
We are aware that customers in Victoria are currently experiencing delays in receiving deliveries due to the impacts of operational restrictions and increased volume within Australia Post. Please allow an additional 10 business days for delivery of both express post and regular post parcels.
3 July 2020 - Closure notice
Please note that out store will be closed from Saturday 04 July - Sunday 12 July. New orders received during this time will be shipped on Monday the 13th of July. Please allow up to 2 business days for a response from customer service during this time.
11 May 2020 - Update from Australia Post - Domestic and International delivery delays
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.
Express post within Australia - Australia Post have temporarily suspended their 'next business day' guarantee for all articles within Australia. Express post is still the fastest shipping option offered at this time.
3 April 2020 - Notice from Australia Post - International delivery delays
Impact of novel coronavirus
From this week Australia Post expects major international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.
Please note Australia Post will suspend its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice. For a comprehensive list of affected countries please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
Notice from Australia Post - Disruptions caused by Coronavirus
Customers please see below advice provided by Australia Post in relation to changed delivery conditions due to Coronavirus. Presently there are no known disruptions to delivery timeframes for domestic parcel delivery however international delivery times may be affected. We will continue to update this page should new advice be received from Australia Post.
ADVICE FROM AUSTRALIA POST:
We've made some changes to our delivery process due to the increasing impact of coronavirus.
The health and safety of our people and customers in the communities in which we operate is our priority.
We have now implemented additional measures with our delivery drivers and posties when delivering parcels.
To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.
If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.
We will not be asking for a signature on delivery in these cases and our driver will sign on their behalf and take a photograph of delivery.
As we work through the implications of this virus, we wanted you to consider proactively waiving the signature on delivery requirement to make life easier on our drivers and posties.
We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.
Extreme heat advice.
Customers please note due to the extreme heat in Victoria on the 30th of December, orders containing heat-sensitive products will not be shipped until the following day (31st December). We do apologise for any inconvenience caused.
2019 Christmas Trading hours now available below.
Cut-off for despatch prior to Christmas closure: 6AM AEST Monday 23rd December.
* Note: this does not guarantee delivery pre Christmas.
Tuesday 24th December - CLOSED
Wednesday 25th December - CLOSED
Thursday 26th December - CLOSED
Friday 27th December - CLOSED
Monday 30th December - 9:00AM - 5:00PM (orders processing prior to 6:00AM 30th December will be shipped on this day)
Tuesday 31st December - CLOSED
Wednesday 1st January - CLOSED
Thursday 2nd January - CLOSED
Friday 3rd January - CLOSED
Monday 6th January - Trading resumes as per normal business days.